Contact and Support

Reach the right team without the usual friction.

Use this page to route your request quickly. The fastest path is almost always our support center or FAQ, but we have also grouped policy, legal, and workflow questions so you do not have to guess where to start.

24-72 hours Typical response window for non-urgent requests.
Support-first workflow Downloader issues, public-link problems, and usage questions get triaged faster there.

Before you send a request

The better the details, the faster we can identify whether the issue is a public-link problem, a platform restriction, or a browser-side issue.

1
Include the exact public URL Paste the full Instagram, TikTok, X, Pinterest, or Telegram public link. Truncated URLs slow down review.
2
Tell us your device and browser For example: iPhone Safari, Android Chrome, Windows Edge, or macOS Chrome.
3
Describe the result you expected Say whether the media should have been a video, image, story, file, or a public post preview.
4
Add the exact error text if you saw one That helps us separate temporary upstream failures from real parser or UI issues.

For downloader-related problems, the support page is still the fastest place to start because it already groups the most common cases and known fixes.

Send a direct message to our team

If your request does not fit support, FAQ, or policy pages, send it here and it will be delivered to [email protected].

Add the exact public URL, device, browser, and the result you expected whenever the request is related to downloader behavior.