Possible Causes:

• Invalid or incomplete URL
• Private/deleted content
• Network connection issues
• Content not available in your region

Solutions:

1. Copy the URL again and make sure it’s complete
2. Check if the content is public and still exists
3. Try refreshing the page
4. Clear browser cache and cookies
5. Try a different browser or device

Reasons:

• Large file size (HD videos)
• Slow internet connection
• Peak usage hours
• Server distance

Solutions:

1. Check your internet speed
2. Try downloading during off-peak hours
3. Choose lower quality if available
4. Close other downloads/streaming apps

Common Reasons:

• Original video had no audio
• Browser audio settings
• File corruption during download

Solutions:

1. Check if the original video has sound
2. Try downloading again
3. Check your device volume and mute settings
4. Try playing in a different media player

Steps to Fix:

1. Make sure you’re using a modern browser (Chrome, Safari, Firefox)
2. Enable JavaScript in browser settings
3. Clear browser cache and data
4. Try opening in desktop mode
5. Update your browser to the latest version

Explanation:

We can only download content from public accounts. This is a limitation imposed by social media platforms for privacy and security reasons.

Workaround:

• Follow the private account and view content directly on the platform
• Ask the content owner for permission to download
• Use the platform’s official save/bookmark features