1. Introduction

Welcome to Social Media Downloader (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring you have a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our service.

2. Information We Collect

2.1 Information You Provide

We collect minimal personal information from users:

• Contact Forms: If you contact us via email or contact form, we collect your name, email address, and message content
• Newsletter: If you subscribe to our newsletter, we collect your email address
• API Usage: If you request API access, we collect your name, email, company name, and use case description

Important: We do NOT require user registration or login. We do NOT collect passwords or social media credentials.

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

• Log Data: IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages
• Cookies & Tracking: We use essential cookies for website functionality (see our Cookie Policy)
• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Download patterns, feature usage, and interaction with our services

2.3 Information We Do NOT Collect

We want to be clear about what we DON’T collect:

• ❌ Social media login credentials
• ❌ Personal information from downloaded content
• ❌ Download history or URLs you submit
• ❌ Payment information (our service is free)
• ❌ Precise geolocation data

3. How We Use Your Information

We use the collected information for the following purposes:

• ✅ Service Delivery: To process download requests and deliver content
• ✅ Website Operation: To maintain and improve our website functionality
• ✅ Communication: To respond to your inquiries and support requests
• ✅ Analytics: To understand user behavior and improve our services
• ✅ Security: To detect, prevent, and address technical issues and fraud
• ✅ Legal Compliance: To comply with legal obligations and protect our rights
• ✅ Newsletter: To send updates and tips (only if you subscribed)

4. Data Sharing and Disclosure

4.1 Third-Party Services

We may share information with trusted third-party service providers:

• Analytics Providers: Google Analytics (anonymized data)
• Hosting Services: Our website hosting provider
• CDN Services: Content delivery networks for faster performance
• Email Services: For newsletter delivery and support communications

These providers are bound by confidentiality agreements and can only use your data to perform services on our behalf.

4.2 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations or court orders
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect personal safety of users or the public

4.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

4.4 What We Don’t Share

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Retention

We retain your information only as long as necessary:

• Download Requests: Processed in real-time, URLs not stored permanently
• Contact Inquiries: Retained for 2 years for support purposes
• Newsletter Subscribers: Until you unsubscribe
• Log Data: Retained for 30-90 days for security and analytics
• Cookies: According to our Cookie Policy

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 All Users

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Opt-Out: Unsubscribe from marketing communications

6.2 EU/EEA Users (GDPR)

If you’re in the European Union or European Economic Area, you have additional rights:

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authority

6.3 California Users (CCPA)

California residents have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Say no to the sale of personal information
• Access your personal information
• Request deletion of personal information
• Non-discrimination for exercising privacy rights

6.4 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: [email protected]
• Contact Form: Contact Us

We will respond within 30 days of receiving your request.

7. Children’s Privacy

Our service is not intended for children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.

8. Security

We implement appropriate technical and organizational measures to protect your data:

• ✅ HTTPS encryption for all data transmission
• ✅ Secure servers and databases
• ✅ Regular security audits and updates
• ✅ Limited access to personal data
• ✅ Employee confidentiality agreements

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Cookies and Tracking

We use cookies and similar tracking technologies. For detailed information, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites (social media platforms). We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by:

• Posting the new Privacy Policy on this page
• Updating the “Last Updated” date
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

This Privacy Policy is effective as of October 23, 2024. By using our service, you acknowledge that you have read and understood this Privacy Policy.