❓ Frequently Asked Questions (FAQ)
Find answers to the most common questions about our social media downloader
🌟 General Questions
Is this downloader really free?
Yes, absolutely! Our service is 100% free with no hidden charges, no subscription fees, and no registration required. You can download unlimited content without paying anything.
Do I need to create an account?
No! One of our main features is that you can use our downloader without any registration. Just paste the link and download – it’s that simple.
Is it safe to use?
Yes, our service is completely safe and secure. We don’t store your personal information, download history, or any data. We don’t require login credentials for any platform. Your privacy is our priority.
Which platforms do you support?
We currently support:
- 📸 Instagram (posts, videos, reels, IGTV, stories)
- 🎵 TikTok (videos with/without watermark, audio)
- 🐦 Twitter/X (videos, GIFs)
- 📌 Pinterest (images, videos, pins)
- ✈️ Telegram (videos, photos, files)
More platforms coming soon!
How many downloads can I make?
There’s no limit! You can download as many videos, photos, or stories as you want. We don’t impose any daily or monthly restrictions.
Do you have a mobile app?
We don’t have a native app, but our website is fully mobile-optimized. It works perfectly on iPhone, Android, iPad, and all mobile browsers. Just bookmark our site for quick access!
📸 Instagram Questions
Can I download Instagram stories?
Yes! Use our Instagram Story Downloader. You can either paste a story link or simply enter a username to see all active stories from that account.
Can I download from private Instagram accounts?
No, we can only download content from public accounts. This is due to Instagram’s privacy settings and API limitations. If the account is private, you must follow them first and view the content through Instagram directly.
Can I download Instagram reels?
Yes! Instagram reels can be downloaded using our regular Instagram Downloader. Just copy the reel link and paste it – we’ll provide the highest quality download available.
How to download Instagram carousel (multiple photos)?
When you paste a carousel/album link, our downloader will detect all images in the post and provide download links for each photo individually. You can download all of them or select specific ones.
Can I download IGTV videos?
Yes! IGTV videos can be downloaded in full length with the best available quality. Simply paste the IGTV link into our Instagram downloader.
🎵 TikTok Questions
Can I download TikTok videos without watermark?
Yes! Our TikTok Downloader offers watermark-free downloads. When you paste the link, you’ll see two options: “Download with Watermark” and “Download without Watermark” – choose the one you prefer.
Can I download TikTok audio/music only?
Yes! We provide an option to extract and download just the audio (MP3 format) from any TikTok video. Perfect if you want to save the background music.
What quality are TikTok downloads?
We always download the highest quality available from TikTok servers, which is usually HD (720p or 1080p). The quality depends on the original upload quality.
Can I download TikTok live streams?
Unfortunately, live streams cannot be downloaded. TikTok doesn’t provide permanent URLs for live content. However, if the creator saves the live stream as a video, you can download it afterward.
🐦 Twitter/X Questions
Can I download Twitter videos?
Yes! Our Twitter Video Downloader supports all video content from Twitter/X. We provide multiple quality options (720p, 480p, 360p) when available.
Can I download Twitter GIFs?
Yes! Twitter GIFs are actually MP4 videos on loop. Our downloader will save them as MP4 video files that you can play anywhere.
Why can’t I download some Twitter videos?
Possible reasons:
- The account is protected/private
- The tweet was deleted
- The video is age-restricted
- Geographical restrictions apply
⚙️ Technical Questions
What video formats do you support?
We primarily provide downloads in MP4 format for videos (compatible with all devices) and JPG/PNG for images. Audio-only downloads are in MP3 format.
What’s the maximum file size I can download?
Our system can handle files up to 500MB. Most social media videos are much smaller than this. Very large files may take longer to process and download.
Why is my download slow?
Download speed depends on several factors:
- Your internet connection speed
- File size (larger files take longer)
- Server load (peak hours may be slower)
- Original platform’s server speed
Do downloads work on all browsers?
Yes! Our downloader works on all modern browsers:
- ✅ Chrome
- ✅ Firefox
- ✅ Safari
- ✅ Edge
- ✅ Opera
- ✅ Mobile browsers (all)
Where are downloaded files saved?
Files are saved to your browser’s default download location, usually the “Downloads” folder. You can change this in your browser settings under Downloads → Location.
⚖️ Legal & Privacy Questions
Is it legal to download social media content?
Downloading content for personal use is generally acceptable. However, you must respect copyright laws and content creator rights. Never:
- ❌ Redistribute downloaded content commercially
- ❌ Claim someone else’s content as your own
- ❌ Use content without proper attribution if required
- ❌ Violate the platform’s Terms of Service
Always respect creators’ rights and use downloads responsibly. See our Disclaimer for more information.
Do you store my downloads or history?
No! We value your privacy. We don’t store:
- ✅ Download history
- ✅ Personal information
- ✅ IP addresses (beyond basic server logs)
- ✅ Browsing data
Read our Privacy Policy for complete details.
Do you use cookies?
We use minimal cookies for essential functionality only (no tracking cookies). See our Cookie Policy for details.
🆘 Problems & Support
What if my question isn’t answered here?
We’re here to help! You can:
- 📧 Contact us via email
- 💬 Visit our Support page
- 📖 Check our How to Use guide
We typically respond within 24 hours.
How can I report a bug or issue?
If you encounter any problems, please contact us with details:
- Platform you’re downloading from
- The link you’re trying to download
- Error message (if any)
- Your browser and device
This helps us fix issues quickly!
Do you have an API for developers?
Yes! We offer a simple API for developers. Check our API Documentation for details on endpoints, rate limits, and usage examples.
Still Have Questions?
Can’t find what you’re looking for? We’re happy to help!